How the UK Gambling Commission
fits into your casino journey
RoyalSpinGate is a UK-facing comparison site. We only highlight online casino brands that,
at the time of writing, hold a licence from the UK Gambling Commission (UKGC) or operate
under such a licence. This page explains what that means – and what it doesn’t.
We are not a gambling operatorWe do not hold a UKGC licence ourselves18+ • UK residents only
UKGC basics
What the UK Gambling Commission does
The UK Gambling Commission is the regulator responsible for licensing and overseeing gambling
operators that serve customers in Great Britain. This covers online casinos, sportsbooks and
certain other gambling products.
Regulator role
Protecting players & setting rules
Broadly speaking, the UKGC sets and enforces rules that operators must follow if they want
to legally offer gambling products to people in Great Britain. This usually includes:
Licensing and approving operators and certain key individuals.
Monitoring compliance with licence conditions and codes of practice.
Acting against operators who break the rules or put players at risk.
Publishing guidance on safer gambling, advertising and customer interactions.
What it doesn’t do
Limits of UKGC responsibilities
The UKGC does not act as a customer service line for your account and it does not resolve
every individual dispute. The Commission:
Does not manage your deposits, withdrawals or account settings.
Does not approve or recommend specific casinos to players.
Does not guarantee that you will win, or recover any losses.
It focuses on regulating operators and products at a higher level, rather than managing
every customer issue directly.
Reminder
RoyalSpinGate is an independent comparison site. We are not owned by the UKGC, we do not speak
on the Commission’s behalf and this overview is not legal advice.
For UK players
How to check a casino’s licence
When you click out from royalspingate.com to brands such as Casiku, 247Bet or Casimba, you are
leaving our site. Before you deposit or play, it’s wise to double-check licensing details yourself.
On the casino site
Licence info in the footer
Most UK-facing casinos display their UKGC licence details prominently, typically in the
footer of every page. Look for:
The company name that holds the licence (may differ from the brand name).
A UK Gambling Commission licence number.
A reference or badge that links to the UKGC public register.
If you can’t easily find this information, consider choosing a different operator.
Directly with the UKGC
Use the public register
You can search the UKGC public register yourself by company name, trading name or
licence number. This helps you confirm:
Whether the operator currently holds a valid licence.
Which activities it is licensed to offer.
Whether any public regulatory actions have been taken.
If the information on the casino’s site doesn’t match the register, treat that as a warning sign.
✓
Your responsibility
RoyalSpinGate only provides a snapshot at the time we write our content. Licences, trading
names and ownership can change. You should always rely on the latest information published on
the casino’s own site and on the UKGC register before you decide to gamble.
Operator duties
What UK rules mean for your account
When you play with a UKGC-licensed brand, you can expect certain checks and tools that are
designed to help keep gambling safer and fairer – even if they sometimes feel strict.
Checks on you
Identity & affordability controls
UK-licensed operators are required to know who you are and to monitor how you use the site.
This may involve:
Age and identity verification (KYC) when you join or before you withdraw.
Questions or checks around your income and affordability in some cases.
Account reviews if your play seems risky or unusual.
RoyalSpinGate does not see or handle any of this data – it is shared directly with the operator.
Safer gambling tools
Limits, time-outs & self-exclusion
UK operators are expected to offer and promote tools that help you stay in control, such as:
Deposit, loss or time-based limits.
Temporary time-outs or “cooling off” periods.
Longer-term self-exclusion schemes that block access.
These tools are provided by the casino, not by RoyalSpinGate – but we strongly encourage you to use them.
Important
Gambling should never be used to fix financial problems. If you are struggling to stay in control,
take a break and consider contacting a support service such as
BeGambleAware.org.
Complaints
If you have an issue with a casino
From time to time, players may disagree with a casino over a bet result, bonus terms or an account
restriction. RoyalSpinGate cannot resolve these disputes directly, but there are steps you can take.
Step 1
Raise it with the operator
Every UKGC-licensed operator must have a formal complaints process. Usually, you should:
Contact the casino’s customer support via chat, email or ticket.
Explain the issue clearly, with dates, stakes and any screenshots.
Give the operator a reasonable chance to respond and resolve it.
Keep a record of all messages in case you need to take it further.
Step 2
Escalation & ADR
If you remain unhappy with the outcome and the issue qualifies, you may be able to escalate
to an Alternative Dispute Resolution (ADR) provider recognised by the UKGC.
Check the casino’s terms to see which ADR body they use.
Follow that ADR’s process and submit your case with evidence.
In serious cases, you may also wish to report concerns about the operator to the UKGC.